Virtual Assistant
Need an employee without the fuss?
Let us handle the tasks you don't want to do.
You get the support you need, while we take care of all the behind-the-scenes details, so you can focus on what matters most to your business.
Our Virtual Assistant Services
At VA REALMS, we offer virtual assistant services to help busy professionals manage their daily tasks and increase their productivity.
Meet your Virtual Assistant
With over 15 years of experience across multiple sectors, I offer a robust combination of administrative, customer service, and technical skills. From handling small business administration tasks with a Sole Trader tradesman, including financials in Xero, to managing diverse teams in government organisations.
Throughout my career, I’ve excelled in roles such as administration, case management, and IT application support.
I’m passionate about enhancing customer service and ensuring compliance with industry standards. My diverse skill set and commitment to excellence ensure that I deliver high-quality outcomes.
What I can do for you
If you don’t see the specific service you’re looking for, please don’t hesitate to contact us. We’re here to provide tailored solutions to meet your unique business needs. Whether it’s a specialized task or a custom project, we’re happy to assist you in any way we can.
Administration & Office Support
Recruitment & Employee Contracting
- Resume screening and candidate shortlisting
- Scheduling interviews and follow-ups
- Drafting employment contracts and agreements
- Track staff certifications and renewal deadlines
- Maintain and update certification records
- Assist with scheduling training and recertification sessions
Accounts Management
- Accounts payable and receivable management
- Xero bookkeeping and account management
- Expense tracking and reconciliation
- Generating invoices and payment reminders
General Office Administration
- Email and calendar management
- Document creation and management
- Data entry
- Correspondence handling (emails, calls, letters)
Compliance and Reporting
- Ensure adherence to relevant policies and procedures.
- Assisting with regulatory compliance and reporting for businesses.
Transcription Services
- Transcribing meetings, interviews, and conference calls
- Editing and proofreading transcripts for clarity and accuracy
- Formatting transcripts according to client specifications
Case Management
- Providing case management
- Advocating for clients to access appropriate interventions and services.
- Ensure that clients receive necessary support and follow-up.
- Collaborating with stakeholders.
IT Support & System Administration
Software Administration & Support
- Provide first-level support for software and systems.
- Software Administration
- Updating and managing knowledge bases
User Training & Documentation
- Create and maintain user guides and technical documentation.
Data Migration & Software Integration
- Assisting with the migration of databases and software systems.
- Support integration projects and work with clients to ensure smooth transitions.
IT Testing & Quality Assurance
- Conducting software and application testing for functionality and performance
- Identifying bugs, issues, and usability concerns
- Performing user acceptance testing (UAT) for new systems or updates
Customer Service & Sales
Customer Relations & Service
- Develop and maintain strong customer relationships, providing high levels of customer service.
- Handle customer inquiries, complaints, and issue resolution.
- Managing online chat support for businesses
Contact Us
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